Where do you ship to?

All orders are shipped from Hong Kong. We offer international shipping, with a few exceptions where Hong Kong Post does not service (check here).

Delivery within Hong Kong

Shipping for delivery within Hong Kong is HK$50 with tracking number. Orders are delivered within 2-4 working days.

Delivery outside Hong Kong

Shipping for international orders is HK$150 with tracking number. Typically delivery will take 10-12 days after the order has been processed. Currently we ship to most countries with a few exceptions from our service provider (please see above).

Duties and Taxes

International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. The recipient must bear any additional charges levied by the destination country's customs department for customs clearance. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. For more information ahead of purchase please contact us at info@theesemble.com

Can I return my order?

We currently do not accept any returns on our products with the exception of defective items. Defective items does not include damage from wear and tear.

If you have received a defective item, before you send the product back please contact us at info@theesemble.com. Our team will do our best to help you and provide further details.

How do I pay?

We accept credit cards and Paypal. The credit cards we accept are Visa, Master, American Express and Discover. Credit card payments are also processed by Paypal but do not require a PayPal account. 

How do I know my order was processed?

As soon as your order has been placed, you will receive an order confirmation and once the order has been shipped out you will also receive an update. All our orders will have a trackable link, so you can keep track of where it is.

What should I do to clean and maintain my ESEMBLĒ handbag?

All ESEMBLĒ products are made from authentic leather. We use various types of leather including lambskin, cow leather and other specialty leathers.

Most of our products are made from nappa leather which is absorbent, if there are any accidental spillage or stains, immediately blot dry with a clean and dry cotton cloth. To maintain nappa leather at its best, use cream conditioner instead of wax to keep its suppleness. For other leathers we recommend consulting a leather specialist for maintenance. Please refer to the descriptions on each product page for types of leather used.

Avoid exposure to water, when not in use store bag in dust bag provided. it is a natural characteristic of leather that the surface will change over time.

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